Designing the right service support program to meet the business, customer and user requirements without devastating the IT budget requires careful planning. Adnet Technology offers an ITIL based service support review to assess your current and future support requirements.

OUR SERVICES INCLUDE:

• Service Desk Review: Assess the support/helpdesk capability and user experience against ITIL standards and industry best practice.
• Service Delivery Satisfaction Surveys: Gather rich, actionable insight into what service experience is being offered by your support/helpdesk.

KEY IT REVIEW BENEFITS INCLUDE

Target pain points

Our service identifies and target key service delivery gaps impacting negative user feedback.
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Lift Service Performance

Our experienced team establishes new processes, reporting and policies that consistently deliver on required service levels.

WHEN IS 'Review IT' BEST EMPLOYED?

Adnet Technology offers a range of IT Review services for clients at different levels in their organisation. We help clients looking for a reactive IT deployment of services, as well as organisation experiencing: 

• High IT costs
• Lack of IT standards 
• Perceived or actual negative user feedback
• The possibility to have an arms-length assessment of the current service desk performance
• IT which is slow to react to business needs
• IT maintenance costs that outstrip spend on new business

Adnet Technology offers extensive IT Reviews, designed to isolate what is critical for an organisation and structuring a refined IT service based on what matters.

Contact the experienced Adnet Technology team 
​for sourcing solutions that deliver on every aspect without compromise. 

Enquire Now

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