Manage IT Overview  >   Review IT   Review IT Deigning the right service support program to meet the business, customer and user requirements without devastating the IT budget requires careful planning. Adnet offers an ITIL based service support review to assess your current and future support requirements.       Service Support Review Menu Service Desk Review Assess the support/helpdesk capability and user experience against ITIL standards and industry best practice. Service Delivery Satisfaction Surveys Gather rich, actionable insight into what service experience is being offered by your support/helpdesk.     Benefits Target pain points Identify and target key service delivery gaps impacting negative user feedback Lift Service Performance Establish new processes, reporting and policies that consistently deliver on required service levels.   When Best Employed - Reactive IT deployment of services - High IT costs - Lack of IT standards - Perceived or actual negative user feedback - Seeking arms length assessment of the current service   desk performance - IT slow to react to business needs - IT maintenance costs outstrip spend on new business-   oriented initiatives & innovation
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